Buffalo PlumbersWe would like to thank you for giving the opportunity to service the plumbing in your home. We are dedicated to providing quality service. In order to help us improve our quality of service to you, please take a minute to answer this important survey.

1. Where have you seen or heard about (check all that apply)

2. Considering everything from your initial call to the completion of the repair, how satisfied or dissatisfied were you with our most recent plumbing repair?

< Extremely Satisfied

3. To what extent did this repair service meet your expectations?

< Far Exceeded Your Expectations

4. Imagine an ideal repair service. How well did compare with your ideal?

> Matches Your Ideal

5. How likely or unlikely are you to use the next time you need plumbing service?

>Will Definitely Use Next Time

6. How likely or unlikely are you to recommend to a friend?

> Will Definitely Recommend

7. Please rate the telephone representative on the following:

Overall: Very Poor > 1 < Excellent

Courteous: Very Poor > 1 < Excellent

Knowledgeable: Very Poor > 1 < Excellent

8. Overall, how would you rate us on scheduling this repair service at your convenience?

Very Poor > 1 < Excellent

9. Were you contacted by phone to confirm the appointment?

10. Please rate the service technician on the following:

Professionalism: Very Poor > 1 < Excellent

Knowledgeable: Very Poor > 1 < Excellent

Explanation of Repair: Very Poor > 1 < Excellent

11a. Did we complete the repair on our first trip to your home?

Yes (skip to question 13) (Continue)

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